Frequently Asked Questions and Rules

Can I cancel or modify my reservation?

Yes, as long as you have selected a refundable rate in your reservation. If your rate is non-refundable, it cannot be canceled or modified.

What are the cancellation and refund conditions?

Depending on the rate you choose, you will have some conditions or others. You can see them when you select the rate in the reservation process.

Can I make a reservation if I don't have a credit card?

Lo sentimos, pero tu tarjeta de crédito es indispensable para hacer la reserva.

Can I pay for my bed / room in cash?

If your rate is refundable, the payment of your reservation will be made directly at the Apartahotel, upon your arrival. In the case of being non-refundable, the total of your stay will be charged at the time of booking.

I have not received confirmation of reservation.

Don't worry, call us directly at the Aparthotel to confirm your reservation.

Do you accept long stays?

Our maximum stay is 7 nights, subject to availability.

Me gustaría hacer una reserva de grupo.

Estaremos encantados de alojaros en nuestro Apartahotel. Podrás hacer al reserva a través de nuestra página de grupos.

Can children under 18 years of age stay at the Aparthotel?

Yes, as long as they are staying in a private room accompanied by an adult.

When can I use my room?

At any time, from 2:00 p.m. 

What time should I leave it?

Until 11.00 a.m. If you left later, and without warning, we could charge you an extra charge. If you decide to extend your stay one or more nights, you must notify Reception before 11am.

How much does it cost to leave the Aparthotel after 11.00?

We do not accept departures later than 11am.

During my stay, is there a check-in and check-out time at the Aparthotel?

No, our reception is a 24h service. You will only have to use your access card or security code.

Do you have a left-luggage office to leave my luggage?

We do not have this service.

How can you get to the Aparthotel from the airport? And from the train station?

Access the website of the Apartahotel where you are going to stay and consult our instructions.

Are there hairdryers in the rooms?

Tenemos secador en todas las habitaciones privadas.

Are there towels in all rooms?

Todas nuestras habitaciones privadas están equipadas con toallas.

Do you accept pets?

We're sorry. We only accept guide dogs in private rooms.

Is there bedding?

Sure, we provide you with all the necessary clothing. Private rooms include sheets and towels. 

Can I bring guests to the Aparthotel?

Everyone is welcome, but you cannot enter your room if you share it with other people. In this case we have common areas.

Do you have a washing machine?

Yes, all rooms have a washing machine.

Can I celebrate a party in your Aparthotel?

Parties or events are not allowed in the accommodation, except with the express consent of REM Hostelería.

Can I cook in your Aparthotel?

Of course, you have a full kitchen in all rooms. The kitchen is equipped with:

  • Vitro
  • Oven
  • Microwaves
  • Fridge
  • Coffee maker
  • Toaster
  • Complete tableware
  • Cookware

Do you have lunch and dinner service?

We do not have this service.

Can I buy food on the street and eat it at your Aparthotel?

Yes, there is no problem as long as you do not do it in the room. We have a common area with tables and utensils.

Can I buy alcoholic beverages and drink them in your Aparthotel?

As long as it is done in private areas.



Check-in and Check-out hours

Check-in begins at 14:00 and Check-out ends at 11:00. 


Both for Check-in and to go up to the room during the night you need a passport or European ID. 24/7 reception service. In addition, the Aparthotel reserves the right to identify any person who is inside the building.

Age restrictions

Children under 18 years of age must stay with an adult. In the case of not being one of your parents, you must present a parental consent with a copy of the signed ID. They should always stay in a private room. In the event that this rule is not complied with, the Aparthotel has the obligation not to give you accommodation. In case of group accommodation, minors will be in rooms reserved exclusively for them, accompanied by their tutors / teachers and the parental authorizations in order.

Payment of the reservation

All reservations with refundable rates will be paid on the day of arrival. All reservations with non-refundable rates will be paid at the time of booking. In the event that your reservation consists of 6 or more beds, the Apartahotel will send you a Charge Authorization form to charge 100% of your stay


Respect is requested for other clients, neighbors and the objects of the Apartahotel. If not, you could be forced to leave the building.

No Smoking

Smoking is not allowed inside the building, as well as on the balconies. There are common areas for smokers.

No drugs

Drugs are illegal in Spain. If any guest consumes drugs in any part of the building, they will be forced to leave the facilities. No refund will be issued.

Personal items

REM Hostelería is not responsible for the personal belongings of the clients.