Terms and conditions
In these Terms and Conditions, unless the context requires otherwise, the following expressions will have the following meanings:
"Arrival date" refers to the date on which the Client's stay at the Aparthotel should begin, according to the Reservation Details
"Reservation" refers to the accommodation reservation made by the Client and the rest of the products and services that are described in the Reservation, accepted by REM Hostelería.
"Reservation details" refers to the details of the Reservation, including the number of Guests, the number of rooms required, the length of the Guest's stay at the Hostel and any other product or service that must be included in the Reservation
"Expenses" refers to the expenses that the Client must pay in relation to the Reservation
"Contract" refers to the contract between the Client and REM Hostelería in relation to the Reservation
"Client" refers to the person who makes the Reservation
"REM Hostelería" refers to the group's establishments
"Guests" refers to the Client and any third party that he or she invites to the Hotel in connection with the Reservation.
"Hostel" refers to the hostel owned or operated by REM Hostelería, whose location is specified in the Reserve.
2.1 Clients can request Reservations through the REM Hostelería website or by contacting REM Hostelería staff at the Aparthotel.
2.2 When making the Reservation, Clients must provide identification data including, among others, their name, address, contact telephone number, email address and credit card details as a guarantee.
2.3 Reservation requests should not be considered accepted unless and until REM Hostelería confirms their admission and provides a reservation reference, at which time the Contract will enter into force.
2.4 Subject to clause 4, REM Hostelería will endeavor as far as possible to accept any request by the Client to change the Details of the reservation. Although requests to change the date or the extension of the stay or the addition of products or services will be subject to their availability; and the Client must pay the extension of the stay or the products or services according to the current rates of REM Hostelería.
3. Fees and payment
3.1 The Expenses will be those indicated by REM Hostelería to the Client at the time of the Client's request for a Reservation.
3.2 Unless REM Hostelería agrees otherwise, the Expenses will only cover the provision of accommodation in the Apartahotel.
3.3 Clients will be informed of the amount of additional Expenses before incurring them.
3.4 The Reservations will be subject to the Client making the payment of the Expenses in full in advance.
3.5 If the advance payment has not been made at the time of making the Reservation, the Client must pay the Expenses immediately at the time of registration at the Apartahotel. Any additional Expenses must be paid at the time they are incurred.
3.6 REM Hostelería accepts the following payment methods:
3.6.1 Credit and debit cards American Express, Visa, Union Pay, Maestro and Mastercard.
3.7 You must bear in mind that reservations will be made for stays equal to or less than 90 nights; reservations for 90 or more nights will be subject to special conditions.
4.1 Subject to clause 4.2, the Client may cancel the Reservation without any surcharge, prior notification to REM Hostelería 48 hours before 3:00 p.m. (local time) on the Arrival Date, in which case REM Hostelería will reimburse the Client for all amounts paid in advance, except in the case of the non-refundable rate. The client must notify the cancellation via email to the email address email@example.com. indicating the reservation number.
4.2 When the Client has been offered a discounted rate on condition of non-cancellation of the Reservation, as long as the Client has been informed of said condition, the Reservation may not be canceled and the Expenses applicable to said Reservation must be paid in full.
4.3 When the Client has not duly informed of the cancellation under clause 4.1 or does not attend (no-show) the Aparthotel, the Reservation will be considered canceled and the Client must pay the Aparthotel an amount equivalent to the Expenses applicable to the first night of stay in the Apartahotel.
4.4 REM Hostelería may cancel a Reservation at any time in the event of non-availability due to circumstances beyond REM Hostelería control, in which case REM Hostelería will pay the Client a full refund of any reservation fees and expenses.
4.5 REM Hostelería may cancel the Reservation at any time if the payment information provided by the Client is not valid and the Client does not provide valid alternative data.
5. Check-in and check-out
5.1 The check-in time at the Hostel will be 12:00 hours, entry can be postponed until 24:00 on the day of entry. Registration before this time may be possible, and is subject to availability at the time of arrival.
5.2 Departure time from the Hostel will be 12:00 hours. Departures after this time may entail the charge to the Client corresponding to the accommodation of an additional night at the applicable standard rate.
6. Aparthotel rules
We remind you that during your stay, if a problem arises or you need information, do not hesitate to contact us at Tel. 672 733 692. Estamos a su servicio 24 horas.
6.1 GENERAL RULES:
Each apartment has kitchen utensils for 2-4 people, please report any lack.
- Kitchen utensils and kitchenware must be clean and placed in their proper place at the time of departure.
- We appreciate depositing the garbage bags in the containers.
- We ask that from 00:00 to 08:00 and from 15:00 to 17:00 respect the rest of the rest of the guests.
- The maximum departure time on the last day of your stay will be at 12 noon. If you wish to stay longer in the apartment, notify the contact telephone number 672.733.692.
- If you want to park your vehicle for one or several days, please let us know to provide you with the access code. Parking is free.
6.2 IT IS TOTALLY FORBIDDEN:
- Make improper use of the furniture and belongings of the apartment / as well as its use outside it.
- Accommodate more people than authorized per apartment.
- Introduce animals in common areas and other rooms.
- Parties or events are not allowed.
- No smoking inside the apartment. Area enabled in common space.
It is everyone's responsibility to take care of the environment, not leaving lights or electrical appliances on and not leaving taps open. CONSUME IN MODERATION.
The client is responsible for all damages caused to the facilities, furniture and appliances in the apartments during their stay and undertakes to comply with the general rules established, for which they must DEPOSIT A DEPOSIT OF € 100 THAT WILL BE RETAINED ON THE CARD, WHEN MAKING THE RESERVATION.
THE DEPOSIT WILL BE RETURNED ON DEPARTURE, AFTER DELIVERING THE KEYS AND ADDITIONAL OBJECTS USED AND ONCE WE HAVE CHECKED THAT THERE IS NO DAMAGE OR DAMAGE. IF THE INFRINGEMENT OR THE DAMAGES AND DAMAGES EXCEED THE AMOUNT OF THE DEPOSIT, THE DIFFERENCE WILL BE CHARGED UP TO THE AMOUNT. POSSIBLE SANCTIONS. Small Towels € 10, Large Towel € 20, Sheets € 30, Bedspread € 50, Small TV € 200, Large TV € 350, Microwave € 80, Sofa € 200, Tables € 20, Curtain € 100, Tablecloth € 25, Pans 20 €, Pot € 30, Shower Telephone € 30, Entry Telephone € 50.
If you want to use our room cleaning service, the price is € 10 / hour.
We recommend that you close all the doors and windows of the apartment during your stay. THE COMPANY IS NOT RESPONSIBLE FOR POSSIBLE THEFT OR THEFT. Please never leave the Apartment Card out of your reach to avoid such theft.
FAILURE TO COMPLY WITH ANY OF THESE POINTS, ESPECIALLY THOSE THAT RESULT IN A LACK OF RESPECT FOR OTHER RESIDENTS, MAY BE CONSIDERED AS A CAUSE OF CONTRACTUAL BREAKAGE WITHOUT RIGHT TO REIMBURSEMENT FOR SERVICES NOT ENJOYED BY THE OFFENDER.
COEXISTENCE AND RESPECT INVOLVES ALL OF US.
THANK YOU SO MUCH.
7. Food and drink
7.1 Unless REM Hostelería agrees otherwise, the Expenses do not include food or drink.
8. Disabled guests
8.1 REM Hostelería complies with all laws that govern the treatment and provision of services to disabled Guests.
8.2 Those Clients with any special requirement associated with a disability must inform the management team of the Hostel before the Arrival Date.